The Dog Hut
Canine Studies College Terms and Conditions
The Canine Studies College is committed to providing students with simple, clear and understandable terms and conditions. Please read them carefully and should you have any questions, please contact us by e-mail, or telephone. Your Tutor will be able to answer any questions you may have. The terms detailed below form the basis of an agreement between you (the student) and Canine Studies College.
Please read our Terms and Conditions to demonstrate you understand, are in agreement with of the contents, and will abide with these Terms and Conditions before registering for any course.
If you decide to join us as a student you will be required to complete A Course Application Form and a Learner's Agreement.
The College reserves the right to alter these Terms and Conditions at any time and will inform students at least 14 days prior to any amendments.
As a consumer you have statutory rights that are not affected by any of our policies or our College Terms & Conditions.
Terms and Conditions
1. Student registration & enrolment conditions.
1.1 Variation / change of location and / or cancellation of courses
The College reserves the right to make alterations to courses, tutors, fees or venues without prior notice provided such alterations shall not substantially affect the course content or qualification. To cancel or reschedule courses at their discretion if in the opinion of the College there are insufficient enrolments or attendees. (The average number of students in a classroom is 5; the maximum number of students is 8-10 depending on the course). In such cases the participant shall be offered an alternative day or date or an alternative course. This does not warrant a refund of the student's fees; however the circumstances of each student will be taken into consideration. Work experience, to support your study may also be available if you have already planned time off..
1.2 Attendance, holidays and punctuality
a. Students should aim to be on time for all enroled classes. However, if there are circumstances beyond your control that will affect your punctuality, you should try to telephone the College reception, before the start of your class, who will then inform your tutor of your late arrival. The class tutor will make a note of all students who arrive late to class. If students are consistently late for their classes, the class tutor will need to speak to the student concerned to discuss the reason. If you have a genuine reason for any continuous lateness this needs to be discussed with your tutor, being present at certain times within your schedule may be necessary as part of your course and therefore you may not fulfill the necessary criteria for completion if these are missed. Continuous lateness with not be tolerated and if this persists a formal notice will be given to the student, if this then continues a dismissal of the course may follow without refund.
b. If you cannot attend the first session of your course but wish to continue on the program, you should inform the College immediately by writing or email to the course tutor. If you fail to do so we reserve the right to offer your place to an applicant on our waiting list.
c. All students should attend all classes that they have enroled for on their course. No refunds are given for classes that students are absent for, except under special circumstances at the discretion of the Services Director. If you know that you will be absent on a certain day, prior notice should be given to your class tutor.
d. If you are absent due to illness, you should telephone the College as soon as possible, who will then notify your class tutor of your absence for that class. If students are absent for more than two consecutive days without prior notice, the College will telephone the student to enquire about their absence and their course may be suspended until contact is resumed.
e. The tutor will keep a record of the attendance of their students, who will then pass the attendance rate of each student to the Services Director at the end of the course.
f. The College has scheduled holidays through out the year to allow for research and completion of the theoretical section of courses. Student holidays are by request and need to be approved by the Tutor and possibly the Services Director. Please note that the College is under no obligation to offer additional classes where students have missed classes due to illness or holiday. If additional classes are required to complete a course there will be further fees chargeable unless there are extenuating circumstances
g. Timetable: May be variable see course details.
Grooming class times are arranged as follows:
Morning Classes 9:00am – 12:.30pm (includes a 20-minute break, time allowing)
Afternoon Classes 1:30pm – 4:30pm (includes a 20-minute break, time allowing)
Day Classes between 9.00am - 4.30pm or 6pm. (includes coffee, lunch & tea breaks, time allowing)
Grooming students are scheduled to complete the necessary health & safety requirements including sterilisation and cleaning before leaving the College at the end of their teaching day, photographic evidence of these activities are included within the student's portfolio.
The College reserves the right to alter these times as and when considered necessary and this decision may be made on the actual day of study. Students will be given notice of these changes as soon as possible.
3.1The copyright in all material provided by the Canine Studies College (unless expressly stated or otherwise) remain vested in the College and may not be reproduced without the College's specific written consent.
3.2 The copyright in, and any work produced, by the student as part of the course, shall remain with the College and work may be retained at the discretion of the College for display or promotional activities.
3.3 All students that attend courses agree that ownership of any photographic or video material produced by the College remains legally owned by the College.
3.4 All photographs and video footage physically taken by any staff member of the College become owned by the College regardless of the owner of the equipment used.
3.5 All students attending courses accept and are in agreement that they may be photographed or filmed by the College. If there are any concerns with this then please discuss this with your course tutor.
3.6 Students under the age of 18 will not have any photographs taken or footage taken without prior written consent of their parent or legal guardian.
4. Liability and Insurance
4.1The College shall not be liable for any loss or damage suffered by a student in connection with the provision of any course or service except in the case of death, personal injury or loss suffered as a result of the College's negligence.
4.2The College shall not be liable to the student for any delay in performing, or any failure to perform, any of the College's obligations, if the delay or failure was due to any cause beyond the College's reasonable control.
4.3The College does not insure students' personal belongings and students are responsible for making appropriate provision in respect of insurance arrangements to protect their property and person.
5.1 On signing the College's Course Application form and learner's agreement the student enters into a legally binding contract with the Canine Studies College. If an application form has not been signed but the student has been enrolled with the awarding body and started their course the same binding contract is in agreement. Students have the right to cancel enrollment within seven days of receipt of your application by the College. Such cancellation must be made in writing. An acknowledgment of your request will then be dispatched by the Services Director to confirm its receipt. If you have not received confirmation within 7 days please contact the College immediately. Please retain your confirmation letter without which a refund will not be granted if we cannot trace your request.
5.2 In the event of cancellation under this clause, reimbursement of any fees paid will be made minus administration and accreditation body registration fees (dependent on course being up to a maximum of £200). The accounts are produced monthly and the refund may be actioned at this time.
6. Access to information
6.1 Information about College activities is generally available for public inspection on request. Details of documents available for inspection can be obtained from the Services Director or this web site.
7. Data Protection Act 1998
7.1The College collects and processes information about students to make admissions decisions, to provide education and training and for administrative, health, safety and welfare and security reasons. Some of the data about you may, because of its nature, be classified as ‘Sensitive Personal Data' within the meaning of the Data Protection Act 1998. Since we cannot operate the College effectively without processing this information we need you to sign the ‘Student Data Processing' clause on the enrollment form. If you do not do so we will be unable to offer you a place on a course and may withdraw any offer already made.
8. NOTE: Nothing in these Terms and Conditions of Enrollment affects your statutory rights.
Financial terms and conditions
9. Payment terms
9.1 Settlement is due on enrollment and in Sterling. Places will not be held without payment. Settlement in full or in part by agreement with the College will ensure that your name appears on the course register. Attendees at classes who have not completed an enrollment will be directed to the Services Director or administrator to complete the necessary enrollment documentation and to pay any fees due.
9.2 Where a taster day is taken and payment used towards another course this must be actioned within 3 months. So enrolment of your main course must take place within 3 months following your taster day for the fee to be designated towards your main course fees.
9.3 Where there are any additional terms of payment agreed these need to be adhered to as part of these terms and conditions.
9.4 Where any deposit has been paid towards a course then it is understood that the student will attend this course and has every intention of completing the course. At this stage liability to pay the complete course fee is undertaken.
9.5 There are No Deposit Refunds.
10.1The College reserves the right to charge interest at 6% per month if payment is not made by the due date of payment.
10.2 There is a 10% interest charge for payment plans where course fees are not paid in full before commencement of the course.
11.1 Cheques or postal orders should be made payable to the course Tutor. On the back should be written (in block capitals) the name and address of the student, the course title and course code.
12.1 All prices in respect of course fees are correct at time of going to press. Fees may be increased between publication of this prospectus and the beginning of the Academic year. This will not affect current students already on their course.
12.2 Any 1-2-1 additional training or special arrangements for receiving additional tuition outside of the classroom or normal location may incur additional tutorial fees.
12.3 Additional and 'special' tutorial fees are set at 20% above the normal daily rate of any course.
12.4 Any additional travel arrangement(s) or other additional fees incurred by the tutor to deliver 'special' teaching sessions will be charged. Mileage fees are 80 ppm and will be reviewed again in March 2015. the last review was March 2014.
12.5 Any fees provided as a package price cannot be split in any way, this includes combination courses and where equipment has been sold as part of the package price. There are No Refunds on any combination package fees.
12.2 What is included in the Tuition Fees:
Use of computers (please see notes below)
A copy of course materials to a student provided memory stick with details of all work to be completed, this also includes handouts and where needed additional information..
Your tutor contact time and additional tutorials at the discretion of the tutor and with permission of the Services Director.
Access to support materials where deemed appropriate for special needs students.
The loan of certain equipment if applicable and agreed depending on requirements.Stooge dogs and volunteer people for relevant courses where applicable.
Shampoos and other grooming styling products (for grooming course)
Access to the Student Reference Library
A Student Identity Card for Trips and other appropriate discounts.
Access to WI FI to assist with study.
Tutor email support.
Ongoing support as a mentoring service for 3 months following completion of your course, provided full payment of the course fees have been received.
Use of Computers
You will have access to a computer; you can also use your own personal laptop to gain access to free wifi Internet access for your personal use. It is your responsibility to ensure that: You do not access or contribute to inappropriate sites on the Internet e.g. pornographic sites or sites encouraging violence or racism. You do not store personal files on the computers. The use of the computers is strictly for educational or personal social use. You may not undertake any commercial activity. The College is in no way responsible or liable for any loss of files/data/images/information or any consequent losses of any material in any way shape or form.
12.3 What is not included in the Tuition Fees:
The following are not included in tuition fees and cannot be paid by installments:
College trips, for example Crufts.
Paper, pens, pencils, cameras, stationery, photocopies.
External examination fees for the City & Guilds qualifications.
Text books, CD storage discs or similar.
Personal property & health insurance.
Equipment required for your course.
Note: Damage to loaned College equipment: charges will be made where any equipment on loan is found to be in a state of poor repair, broken or damaged, lost equipment will be charged at the current purchase value.
Any additional tutor expenses.
13. Withdrawal from course
13.1 All fees agreed on enrollment will be due regardless of whether a student later withdraws voluntarily or is expelled from the course.
13.2 The tutor reserves the right, following discussion with the Services Director and others involved to request a student to leave the course if they are causing disturbance or upset in any way shape or form to other students, staff members or dogs.
14.1 Once enrolled, a student is liable for the course fee or package prices identified in their enrollment and covered by this agreement regardless of whether they subsequently decide to withdraw from the course. Reimbursement in whole or in part for fees paid will only be considered in truly exceptional cases, subject to clause 1 of the Student Registration/ Enrollment conditions. All applications for reimbursement should be made in writing to the college. Appropriate supporting documentation must be attached (e.g. medical certificates).
14.2 The College reserves the right to make a deduction up to of £200 (dependent on the course) from such reimbursements to represent the administration and other cost to the College occasioned by the student's withdrawal. If the College requires a student to leave for reasons of conduct, the student will remain liable for the whole amount agreed at enrollment.
15. Course transfers
Any student who is enrolled on a course and wishes to transfer to a different course should put their request in writing to their tutor. The decision will be made by the relevant course tutor and in agreement with the Services Director. There will be no refunds if the student decides not to continue or joins a course at a lower fee.
16. Credit notes
16.1 Credit notes in whole or in part may be obtained for course withdrawal for reasons agreed between the student and the College which are not covered in the reimbursement criteria above. Credit notes may be valid for a one academic year period from the date of issue and are not transferable subject to the College's discretion. Students should apply in writing for a credit note.
17. Fee reductions
17.1 Funding may be available through Train to Gain, The Job Centre, The Princes Trust, and other charitable and government organisations. We advise students to look on the internet and contact www.direct.gov who may be able to assist.
17.2 Whilst supportive to students the College is not obligated in any way to secure funding, investigate possibility or organise funding for individual students.
18.1 Receipts will be provided for all monies paid to the College except where payment is made through BACS or standing order. If these are required students may request a statement. All payment details will be entered onto an individual's account and copies can be requested at any time.
18.2 Account statements are available if requested, repeat requests for account information may lead to charges made on the student account.
19.1Where successful completion of courses result in the award of a certificate, the College reserves the right to withhold the issue of certificates where fees or other amounts are due to the College. The College usually holds an award ceremony where certificates are presented, if a student is unable to attend it is the student’s responsibility for the collection of their certificates or payment for the postage and reinforced envelope. Current charges are £1.50 for UK students, for European students the charges may vary and the student will be notified of their individual charges when this applies.
20. Non acceptance of applicants
20.1 The College reserves the right not to accept applicants or enrollments from individuals or sponsors where 1)fees or other costs from previous courses remain outstanding, until such time as all outstanding fees or other outstanding costs are paid or 2) where previous or expected conduct has been deemed inappropriate by the College.
21. Canine Studies Colleges Complaints and Disciplinary Policy & Student behaviour and Conduct
21.1 Students will conduct themselves in an appropriate manner whilst at the College and in the immediate surrounds of the College location. If at any time a Tutor or other member of staff feels that the conduct of a student is inappropriate the student will be informed, in the first instance this may be verbal, if their is a continuation then the student will be notified in writing and providing that the behaviour ceases immediately the student will be allowed to continue with their studies at the College. In cases of gross misconduct the College had the right to terminate its contract with the student with immediate affect if deemed necessary. All outstanding fees will be payable with immediate affect. There will be no refunds.
21.2 The Canine Studies College will not tolerate any abusive behaviour towards other students or members of staff. Unacceptable behaviour includes any harassment of any nature, extreme rudeness, offensive behaviour, bullying, actual or threatened violence, any damage to personal property, and verbal and other abuse based on racial, sexual orientation, gender, ability or religious differences. Any abusive or unacceptable behaviour of the above nature should be reported to any member of staff. If a substantiated complaint and an investigation into any unacceptable behaviour are found to be valid, the student causing offence will be excluded from their course and from the College premises with immediate effect. Any outstanding fees will be payable with immediate effect.
21.3 If any student has a complaint against another student or member of staff that requires urgent attention; they should contact their tutor or the Services Director as soon as possible. If these people are unavailable, they should tell any member of staff and put their complaint in writing, giving as much detail as possible. If there are valid grounds for complaint, the College will deal with the situation appropriately and with discretion and sensitivity. The College will not black list or deter the success of any student should they make a valid complaint against the College.
22. Non payment of fees
22.1 In addition to the terms of clause 13 above, the College reserves the right to terminate an enrollment at any time during the life of a course where fees are outstanding or where any agreed installment payment defaults. In the event of the College exercising the right to terminate an enrollment, the person concerned has a right of appeal under the terms of the College Appeals Procedure, available from the College.
22.2 The College will take legal action for the recovery of monies due and in such circumstances the College reserves the right to make charges of up to £250 to represent the administration and other costs to the College occasioned by the non-payment and any other subsequent unforeseen costs. The college also reserves the right to make charges for any additional costs incurred for preparation and attendance of court with subsequent loss of earnings. These are currently charged at £360 a day.
23 Health and Safety
23.1 The following information relates to Health and Safety procedures, which will help us to provide a safe and comfortable environment for all our students and College staff. Please take time to read all the information carefully.
23.2 Smoking and drinking is not allowed on the premises. Smoking is permitted in the garden area only.
23.3 Smoking is prohibited within the College premises and no alcoholic drinks to be consumed during courses or breaks.
23.4 Fire Safety Procedures are clearly displayed in all areas.
23.5 Fire extinguishers can be found near all fire exits. In the event of a fire, the gathering point for all staff, students and visitors will be across the car park opposite the front of the building where signposted. If you see a fire anywhere in the building, please adhere to the fire procedures clearly displayed. Students will receive Health and Safety guidance during their induction.
23.6 All College staff and students will be up-dated regularly on fire drill procedures and all staff and students undergo a fire drill practice 12 times a year. However it is the individual student’s responsibility to keep up to date with the fire safety procedures as given to them during induction.
23.7 All College staff and students will be up-dated with Flood Risk and Evacuation Procedures, and staff undergo Flood Evacuation Training once a year from 2015.
23.8 Evacuation Procedures are placed in sight at several locations around the Center, following course enrollment it is the student’s responsibility to locate Evacuation Notices and ensure they are understood.
24.1 Sara Hart is the appointed first aid administrator for the College, and she is qualified to deal with any first aid emergencies. First Aid boxes are kept in the College reception area where clearly sign posted. This is covered during the student's Health and Safety Induction Session.
24.2 Information on other appointed canine and human first aiders are clearly stated within the Evacuation Notice.
25.1 On practical courses the assessments are ongoing throughout your course and make up 50% of your overall grade.
25.2 On the majority of courses subject to the course requirements, assessments can be oral, written, Q&A, presentations and video evidenced. Where students are affected by special needs alternative arrangements for assessments may be made to ensure access to qualifications are not solely based on academic achievement.
26. Force Majeure
26.1 A basic stipulation of the agreement/contract between students and The Canine Studies College, or its representatives, is that neither The Canine Studies College or its representatives are liable for refunds or damages, however arising, in cases where The Canine Studies College is unable to fulfill any services to which they are contractually bound because of labour disputes, insufficient demand for classes or other reasons which are beyond their control.
27.1 The College, its employees and its representatives accept no responsibility for personal injury and/or loss or damage to personal property on the College premises whether as a result of fire, burglary, theft or otherwise. This condition also applies to public and private places included in College trips and excursions.
27.2 The College is not responsible for the safekeeping and delivery of any post, fax etc. sent to students at the College address or for the safekeeping of exam results, certificates or student work.
28. Students’ Suggestions
28.1 We at The Canine Studies College would like to hear the views of our students, and we welcome any suggestions that you may have. If any student wishes to make any suggestions towards the improvement of their time spent at the College, you are free to express your views by writing and you can email a suggestion at any time. If you prefer to make a suggestion verbally, you can do so by speaking to any member of staff. You will also be given the opportunity to complete a course questionnaire at regular periods and at the end of your time with us. There are also regular feedback sessions arranged by your tutor.
29.1 Photographs of the students and / or their dogs may be used in the College’s promotional and publicity material unless the student specifically objects. Students will not be paid for the time involved in the taking of such photographs and will assign to the College any rights to royalties they may have. The College reserves the right to use all photographs in any way the College sees appropriate in promoting itself and the copyright to all photographs shall belong to the College.
29.2 The student is expected to keep the College informed of any change to their address, next of kin, medical condition or other relevant contact information.
29.3 It is the Student’s responsibility to ensure that any records kept by the College are correct in terms of content, spelling and current.
29.4 It is the policy of The Canine Studies College not to disclose personal details of any student to a third party (other than the appropriate authorities or awarding bodies) without prior written authority from students.
29.5 The College does not provide long term parking or storage facilities. Any items left at the premises or outside the College are left at the owner’s risk.
29.6 The decisions of the Services Director and / or the Lead Tutor will be final and binding in all cases and for all students and/or their agents/representatives.
29.7 All students are liable for any damage they may cause to equipment and premises and will have to pay the full cost of replacement or repair at the current value of replacement.
29.8 To the best of our knowledge all the information found in this web site was correct at the time of publishing, we do however reserve the right to change any detail without prior notice
29.9 The Canine Studies College accepts students on the assumption that they are in good health and any illness or physical problems need to be disclosed on the Student Medial form provided during the induction or previous to this if deemed necessary for course start.
30. Personal calls or messages can be taken by the College office on behalf of the students, except in cases of real emergency the College cannot guarantee prompt delivery.
These Terms & Conditions are in effect from 6th May 2010, and are under constant review to ensure the College adheres to any political or UK legal requirements.